Check your purchase email
Look for confirmation with your activation key and a secure, time-limited Platform installer link. Check spam or junk folders if it is not in your inbox.
Customer support
Support for Jakten Risk customers
Get help with purchase confirmation, installer delivery, activation, deployment, and technical issues for Jakten Risk and Jakten Platform. Prospective customers should use Contact.
I bought Jakten Risk — what do I do next?
Purchase seats first, then set up on infrastructure you control.
Install Jakten Platform
Install on the Windows PC or office server that will host your company data. See Download and Deployment for the setup paths.
Activate and choose deployment
Redeem the activation key once, then choose single-user or office setup. Administrators who use Risk consume a Risk seat.
Download guidance · Deployment getting started · Quick Start
Installer, activation, and billing help
Installer and activation recovery is handled by Jakten Support. There is no public self-service portal that reissues links or keys.
Missing or expired installer link
Email Support with your company legal name and the purchase email used at checkout. Do not download installers from unofficial sources.
Email about installer helpActivation or license help
If activation fails or you cannot locate your key after purchase, email Support. Keys are not re-displayed on the website after checkout.
Email about activation helpTechnical problem
Describe what you were doing, the error text, and your deployment type. Screenshots and the application version help when available.
Email technical supportPurchase or billing question
Ask about an existing Jakten Risk purchase, invoice, or seat count. Pricing remains annual named-user seats with Platform included.
Email billing helpWe'll review your request and respond using the email address provided.
What to include in your email
Clear details help Support identify your purchase without asking you to resend sensitive credentials.
- Company legal name
- Purchase or contact email used at checkout
- Error message text, if any
- Application version shown in the product, if available
- Screenshots of the problem, when useful
- Whether you use a single-user PC or an office server deployment
Privacy: Do not include payment card numbers, passwords, or activation keys in screenshots unless Support specifically asks. Review our Privacy Policy.
Email Support
We'll review your request and respond using the email address provided.
Legal
Northland Ventures operates Jakten. Planned suite products are not available for purchase or commercial support today.